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Communication is a Key Trait of a Successful Realtor

There is nothing more frustrating than chasing down a person you are relying on for answers.  This is especially true when you are buying or selling a home.  This is one of the biggest decisions you will make in your life.  If you don’t have good communication with your realtor, your situation can become extremely stressful.

I live by the motto that you should always fill in the gaps and have the questions answered before your client can come up with the questions.  Lets take the example of selling a home.  Selling a home can be an emotional and sometimes stressful process.  The family has memories in the home they are selling.  The home needs to be ready at a moments notice to show to potential buyers.  Keeping your home in perfect order while you are still living in the home can be exhausting, especially if you have kids or pets.  The reason a family might be moving might not always be under the best of circumstances which can create more stress..  Basically, when the process of selling the home begins, there are already certain expectations about what a client might expect and what the outcome might be.  The last thing a homeowner needs during a time like this is to worry about chasing after the realtor for information.

I worked with a family that was selling their home not to long ago.  The house was put on the market and by the end of that same day, an offer came in.  It all happened so fast that the family barely had time to process what had just happened.  The offer which was above the asking price was accepted and a date for closing was set.

What people sometimes don’t understand is that the date is an educated guess.  Situations come up which can hold up the process.  In this case, title work was not completed by the date the closing was planned for.  This is actually a very common scenario especially when more than one bank is involved.  The sellers at this point would obviously become a little anxious and possibly nervous that the buyer might back out because of the date being changed.

Contacting the sellers right away to let them know what is holding up the closing needed to be done the moment I found out.  Easing any worry was done by checking in with them on a consistent basis.  I might not have an answer to what the new date would be, but I could tell them that I spoke with the other realtor and their client was very understanding of the situation.  I contacted them when I found out that all the paperwork was in and we were just waiting on the bank to process the information.  I wanted to make sure that I was able to make them feel confident about what was going on.  I needed them to know I hadn’t fallen off the face of the earth (even if there wasn’t much to report).

Having good communication with your clients is really a key to your success.  People are putting a tremendous amount of trust into your ability to take care of them.  It has been incredibly rewarding to talk with a client and have them express relief and appreciation for knowing what to expect next and knowing I would be there to take care of them.

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Posted by on December 7, 2012 in advice, career, real estate

 

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Once You Find the Home, Give Yourself a Moment to Relax

This scenario has played out time and time again.  I will show a client several homes. They will find a home that makes them happy.  An offer will be submitted.  If it takes more than a few hours to hear from the sellers, the buyer gets antsy and wants to look at some more homes.

I’m not sure why this occurs, other than to think that the adrenaline is running and they just need to keep moving.  Each time this has occurred, a desperateness seems to take over.  People will ask to see homes that are not at all what they are looking for.  They will view the home and walk out disappointed.  There is just this need to confirm that the home they picked is the right one and all other homes are awful in comparison.

I have not seen this scenario ever work out well for my clients.  It’s not like the additional homes they view thrill them and make them doubt their decision.  I guess that in the mind of a buyer, they need to prove to themselves that what they chose is definitely the best choice.

If I could relay a piece of advice to buyers who get antsy, it would be to relax.  Look, you’ve done a lot of research, and spent many days running around checking out multiple homes.  In the end you will drive yourself crazy with self-doubt.  Take a moment to stop and feel the excitement of the home you fell in lpve with.  Remember what it was about that home that thrilled you.  If by some chance the deal falls through, there are many more homes just waiting to be snatched up.

Buying a home is an expensive proposition.  It’s a life changing event.  Give yourself a break when you decide on a home.  There is a reason why the home you chose was right for you.  If you have second thoughts, it’s better to face it head on and figure out why the home might not be the one.  By knowing what you don’t want and what will work for you makes going out and looking for a different home more successful.  If you just aimlessly continue to run around and view homes while you are waiting for an answer, it won’t serve any  purpose other than to frustrate you.

 
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Posted by on October 13, 2012 in life, opinion, people, thoughts

 

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