There is nothing more frustrating than chasing down a person you are relying on for answers. This is especially true when you are buying or selling a home. This is one of the biggest decisions you will make in your life. If you don’t have good communication with your realtor, your situation can become extremely stressful.
I live by the motto that you should always fill in the gaps and have the questions answered before your client can come up with the questions. Lets take the example of selling a home. Selling a home can be an emotional and sometimes stressful process. The family has memories in the home they are selling. The home needs to be ready at a moments notice to show to potential buyers. Keeping your home in perfect order while you are still living in the home can be exhausting, especially if you have kids or pets. The reason a family might be moving might not always be under the best of circumstances which can create more stress.. Basically, when the process of selling the home begins, there are already certain expectations about what a client might expect and what the outcome might be. The last thing a homeowner needs during a time like this is to worry about chasing after the realtor for information.
I worked with a family that was selling their home not to long ago. The house was put on the market and by the end of that same day, an offer came in. It all happened so fast that the family barely had time to process what had just happened. The offer which was above the asking price was accepted and a date for closing was set.
What people sometimes don’t understand is that the date is an educated guess. Situations come up which can hold up the process. In this case, title work was not completed by the date the closing was planned for. This is actually a very common scenario especially when more than one bank is involved. The sellers at this point would obviously become a little anxious and possibly nervous that the buyer might back out because of the date being changed.
Contacting the sellers right away to let them know what is holding up the closing needed to be done the moment I found out. Easing any worry was done by checking in with them on a consistent basis. I might not have an answer to what the new date would be, but I could tell them that I spoke with the other realtor and their client was very understanding of the situation. I contacted them when I found out that all the paperwork was in and we were just waiting on the bank to process the information. I wanted to make sure that I was able to make them feel confident about what was going on. I needed them to know I hadn’t fallen off the face of the earth (even if there wasn’t much to report).
Having good communication with your clients is really a key to your success. People are putting a tremendous amount of trust into your ability to take care of them. It has been incredibly rewarding to talk with a client and have them express relief and appreciation for knowing what to expect next and knowing I would be there to take care of them.